I work for a heating plus A/C service service that offers 24-hour services for all of our residential plus commercial clients.
Both of us perform repairs throughout the entire night, however most of the time both of us urge our clients to wait until the day if it is not an emergency, and an emergency would be considered the loss of heat or A/C when the temperatures are seriously sizzling or cold.
Our commercial clients can decide what is an emergency, however both of us charge even more for emergency services on the commercial repairs. I had to field calls on Tuesday night. I was not the service professional on call, however it was up to myself and others to decide whether or not the repairs were an emergency. One of our residential clients called because he did not have any heat. It was 60° outside plus the elderly client did not mind paying for the emergency service fees. I felt that it was absolutely a good system to contact the emergency service professional to send him to the address. I was gleeful that the guy answered the cellphone hastily. Occasionally the on-call professional will have to be running many or many times plus that drives myself and others crazy. The service professional took down the information for the call including the name, address, telephone number, plus reason for the call. A few hours later, I gained a cellphone call from the service professional. He had to schedule the client for another service in the day. The heat pump needed to be updated completely plus the parts warehouse didn’t open until 6am.