I l earned earlier in our job that being charismatic can take you venues plus have people do things for you or with you; I have been an a/c expert in the a/c corporation for about eight years now, plus I like it… During our first year, I took a buyer maintenance course that trained myself and others to talk to customers while keeping in mind that they do not think more about a/c plus might ask crazy questions about cooling systems plus need careful explanations, however the training has caused myself and others to make friends with a lot of our customers, adore Mama Anita… She owns a pie shop plus makes some of the best pies I have ever had. I once took our a/c rep colleagues to the shop after a task, plus they thoroughly enjoyed the pies. I met Mama Anita a couple of years ago when I did her a/c installation, and we have been friends ever since, plus she calls myself and others whenever she needs help with her cooling equipment. She called myself and others Last yearcomplaining that her heat pump was making some unrespected noise that kept her awake at night. She also said the air quality differed from when I did the a/c tune-up several weeks ago. I tied up a/c repairs, plus both of us set off to her house. Dirty a/c filters were the cause of the unrespected noise plus the disappointing air quality. The cooling specialist got HEPA filters both of us installed for Mama Anita, who had no clue about the improving cooling technology taking over the industry. As was the custom for Mama Anita, she provided us pie plus lemonade after both of us restored her cooling product. We chatted with her for a while before proceeding to the next task.