I work for a heating and AC repair service that offers 24-hour services for all of our residential and commercial customers.
We perform repairs throughout the entire night, but most of the time we urge our customers to wait until the morning if it is not an emergency.
An emergency would be considered the loss of heat or AC when the temperatures are extremely hot or cold. Our commercial customers can decide what is an emergency, but we charge even more for emergency services on the commercial repairs. I had to field calls on Wednesday night. I was not the repair technician on call, but it was up to me to decide whether or not the repairs were an emergency. One of our residential customers called because she did not have any heat. It was 60° outside and the elderly customer did not mind paying for the emergency service fees. I felt that it was probably a good idea to contact the emergency repair technician to send him to the address. I was happy that the guy answered the phone quickly. Sometimes the on-call technician will have to be running three or four times and that drives me crazy. The repair technician took down the information for the call including the name, address, telephone number, and reason for the call. A few hours later, I received a phone call from the repair technician. He had to schedule the customer for another service in the morning. The heat pump needed to be replaced completely and the parts warehouse didn’t open until 6am.