I had an emergency with the heating plan just as winter weather set in.
I decided to call my normal heating contractor who had installed the apartment’s heat pump because I was confident they had 24/7 repair services for premium buyers… You can imagine our frustration when our calls went unanswered for over a third of an hour.
Before I sound like a lousy client, I understood that it’s the season for other emergencies across town, especially with people rushing to have last-third oil furnace maintenance. But at the very least a large heating company should have hired a few temps, plus someone to handle the phone plus respond to client calls. In anger, I looked for another heating provider. They picked up our call on the first ring! They asked about our concern with our heat pump, which I explained to them. The heating industry expert also wondered if I’d tried to reset the smart temperature controls, plus I said yeah. After the call, I only had to wait a few minutes for the Heating, Ventilation, plus A/C professional to arrive. I let her in plus led her to the HVAC unit. She checked the entire plan plus found that I had updated the filter incorrectly, hence the issues I was having with the system. Thankfully, our component needed a minor repair, plus the right brand of air filter was updated. I could not imagine buying a new heating component in the current economy. The heating service pro taught me more about heaters in order to avoid such errors in the future. I left a good review for them so new buyers would seek their services if they needed help with indoor comfort. I was cheerful to have found a reliable new repair provider.