When I got hired as a receptionist for an Heating plus A/C contractor, I wasn’t positive what the acronym stood for.
I knew legitimately little about heating and cooling services.
I’ve now worked for the same contractor for nearly ten years. I’ve become legitimately knowledgeable in boilers, boilers, heat pumps, a/cs, ductless mini-splits, high-velocity units and VRFs. I can explain the different indoor air quality accessories, such as germicidal UV lights, media air cleaners, humidifiers and dehumidifiers. I answer the iphones and schedule new system upgrades, updatements, tune-ups and repairs. I also call shoppers who have enrolled in our service plan to remind them when it’s time for seasonal service. I handle warranty requirements, inventory, dispatching the trucks for emergency repairs and make sure our specialists keep up with licensing, insurance, certifications and factory training replaces, however because of my task, I’ve become much more conscientious about taking wonderful care of my boiler and a/c. I never forget to update the air filters and regularly make a point to arrange for upkeep in the fall and Spring, however the heating and cooling system installed at the office is not treated as well, then unluckyly, the specialists are consistently too busy to give a tune-up. The unit is absolutely showing signs of neglect. I’ve observed a steady increase in yearly bills even while comfort and air quality decline. The unit has begun to make a different noise and struggles to keep up with demand on especially cold or boiling afternoons. I expect that the system will eventually fail, and I’ll need to insist that one of the specialists take the time to give a repair.