When the Heating, Ventilation, and Air Conditioning serviceman arrived at the house last week, Mom was not pleased.
- He serviced the air conditioning unit and then told him he needed a new fan blade and something else he’d never heard of.
I lived next door, and he had called to invite me over. He wanted to make sure the Heating, Ventilation, and A/C serviceman wasn’t trying to swindle her. When I arrived at the house, I explained about Mom’s hearing loss and asked him to explain what was going on. He showed me the fan blade and told me it was badly bent and couldn’t be repaired. He mentioned another minor component that required replacement. He gave me a quote, and Mom started. She believed the bill had been inflated. She noticed him doing a lot of math on the paperwork as well as looking around the house. He stated that he couldn’t focus because he had forgotten his glasses and pointed to his ID badge. He explained that he was attempting to determine the best way to write up the bill so that it would be less expensive for my mother to pay. Mom wasn’t sure if he was telling the truth, but after looking at his paperwork, he had saved her nearly $100. I thanked him for everything and told him to call me when the air conditioning parts arrived. I gave him a business card. I also told him I would pay the bill and not to take Mom seriously. He laughed as well as stated that he didn’t take anything he said seriously.
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