I learned earlier in my career that being charismatic can take you places and have people do things for you or with you.
I have been an air conditioning expert in the air conditioning business for about eight years now, and I love it. During my first year, I took a customer service course that trained me to talk to customers while keeping in mind that they do not know more about air conditioning and might ask ridiculous questions about air conditioning systems and need careful explanations. The training has caused me to make friends with a lot of my customers, like Mama Anita. She owns a pie shop and makes some of the best pies I have ever had. I once took my a/c rep colleagues to the shop after a job, and they thoroughly enjoyed the pies. I met Mama Anita a couple of years ago when I did her air conditioning installation. We have been friends ever since, and she calls me whenever she needs help with her cooling equipment. She called me last week complaining that her heat pump was making some unusual noise that kept her awake at night. She also said the air quality differed from when I did the air conditioning tune-up several months ago. I scheduled air conditioning repairs, and we set off to her house. Dirty air conditioning filters were the cause of the unusual noise and the poor air quality. The cooling specialist got HEPA filters we installed for Mama Anita, who had no clue about the improving cooling technology taking over the industry. As was the custom for Mama Anita, she offered us pie and lemonade after we restored her cooling product. We chatted with her for a while before proceeding to the next job.