Last week when the Heating, Ventilation, and Air Conditioning specialist arrived at the house, mom was not pleased.
He performed maintenance on the air conditioning unit and informed her that she needed a new fan blade and something else she had never heard of.
In addition to living next door, she called to invite me over. She was hard of hearing and wanted to ensure that the Heating, Ventilation, and Air Conditioning specialist was not attempting to defraud her. When I arrived at the residence, I told him about my mother’s hearing loss and asked him to tell me what was going on. He showed me the bent fan blade and explained that it could not be repaired. He mentioned another small component that required replacement. He gave me a quote, and then my mother began. She believed that the bill had been inflated. She observed him performing a number of calculations on the paperwork and looking around the house. He explained that he was unable to focus because he had misplaced his glasses and then pointed to his ID badge. He stated that he was trying to figure out how to write up the bill so that my mother would pay less. Mom was unsure if he was telling the truth, but after reviewing his paperwork, she realized he had saved her nearly $100. I thanked him for everything and instructed him to contact me when the air conditioning components arrived. He received my business card. In addition, I informed him that I would pay the bill and not take his mother seriously. He laughed and stated that he took nothing she said to heart.