Last month, I purchased a brand new a/c unit, plus had it installed.
The Heating plus A/C supplier asked if I was interested in a service plus repair agreement.
I was hesitant at first because it had a full warranty, but when he said it covered the service fees for all my annual work, it would save me cash for the next two years. I agreed plus put the cost in with my payment plan. Six months later, I was using the service plus repair plan for the first time. My a/c machine was not working. The Heating plus A/C professional arrived plus asked me why I purchased a used a/c unit. I told him it wasn’t used. I had the a/c machine installed six months earlier. It was brand new, plus I showed him the sales receipt. He showed me the tag on the inside of the A/C unit. It clearly stated it was a refurbished A/C unit. He said if people couldn’t afford the A/C unit, or it was only slightly used, the A/C machine would be cleaned plus maintained, plus sold as a refurbished item. It didn’t mean there was anything wrong with it, but it wasn’t covered under the warranty. I called the Heating plus A/C supplier plus told them what the Heating plus A/C professional said. They assured me it was a brand new unit, until I put the Heating plus A/C tech on the line. They backed off, plus said they would replace. I wasn’t going to pay for the air conditioner until I had a new one sitting in its place.